Darwin City, Northern Territory, Australia
Tapaswi Baskota
IT Support Engineer — Network, Systems & Endpoint Security
IT support engineer with experience across schools, law firms, not-for-profits, and medium-sized businesses. Focused on network administration, Active Directory and Intune device management, Microsoft Defender endpoint security, and Windows server administration — currently building toward a security-focused role (SOC / security analyst) alongside day-to-day support work. Bilingual: English, Nepali.
Open to full-time roles, and available for contract/freelance IT support and network work on the side.
// experience
Where I've worked
-
Legal Aid NT
Oct 2023 — Present · 2 yrs 11 mos · Darwin City, NTSenior Information Technology Support Engineer
Jul 2025 — Present
Information Technology Support Engineer
Oct 2023 — Jun 2025
- Administer and maintain networks, servers, switches, and network hardware for optimal configuration and performance.
- Implement firewall and network security protocols to safeguard data and infrastructure; monitor traffic for threats.
- Manage disaster recovery and data backup operations using Veeam, ensuring secure, timely replication.
- Run user onboarding/offboarding — device setup, licensing, permissions — and manage access via Active Directory.
- Provide in-house application support, ticket-based troubleshooting, and escalation-protocol resolution.
- Deploy and upgrade security software; replace and upgrade faulty network components.
- Maintain IT asset registers and manage procurement, deployment, and lifecycle of equipment.
- Travel to regional offices for onsite IT support.
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Setup4
Oct 2022 — Jul 2023 · 10 mos · Endeavour Hills, VICInformation Technology Support Engineer
- First point of contact for client technical issues via phone, email, and in-person support.
- Managed the full support-ticket lifecycle in ConnectWise Manage against SLAs.
- Delivered remote troubleshooting via ConnectWise RMM and ScreenConnect for managed and unmanaged clients.
- Supported Microsoft Azure, Intune (MDM), and M365 Tenancy Admin Centre for client cloud operations.
- Configured and maintained Cisco Meraki access points; monitored Veeam backup solutions.
- Deployed Trend Micro Worry-Free Antivirus for real-time endpoint threat detection.
- Troubleshot Windows 10/11, TCP/IP, DNS, DHCP, and hardware failures across client environments.
- Executed change management with documentation in IT Boost; coordinated with vendors on domain/hosting renewals.
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Telstra
Feb 2022 — Nov 2022 · 10 mos · Melbourne, VICTechnical Support Officer
- Supported NBN technologies — FTTP, HFC, FTTC, FTTN/B, and Fixed Wireless — for residential and business customers.
- Diagnosed modem and connectivity issues using NATAMA, CAPTURE, Seibal, and Salesforce; raised faults with NBN as needed.
- Provided support for Telstra VoIP and logged PSTN faults.
- Collaborated across MS Teams, Outlook, Salesforce, and SharePoint with SMEs to resolve escalations.
// skills
Tools & technologies
Identity & Access
Cloud & Productivity
Networking
Systems
Backup & Security
Helpdesk & Ticketing
Collaboration
Certifications
Microsoft Certified: Azure Fundamentals
AZ-900
Cisco Certified Network Associate
CCNA
CompTIA Security+
SY0-701 — in progress
// projects
Beyond the day job
Independent technical projects built to go deeper than day-to-day support work.
SaaS · React · AI
DocForge
An AI-assisted documentation tool for MSPs and sysadmins — generates runbooks, network documentation, incident reports, and SOPs from structured input instead of starting from a blank page.
Not yet public; write-up available on request.
Machine Learning · CNN · Python
Speech Emotion Recognition
An 8-class emotion classifier for speech audio — a CNN over Mel-spectrogram features, trained on RAVDESS, TESS, and CREMA-D, with pitch-shift/time-stretch augmentation to reduce overfitting.
Not yet public; write-up available on request.
Static web · Vanilla JS · Free tool
Tax Return Organiser
A free, live worksheet for organising an Australian individual tax return before lodging — income, work-related deductions, document checklist, all client-side with no backend. Nothing typed ever leaves the browser.
Static web · Vanilla JS · Free tool
JobPilot
A job-application assistant that runs entirely on your own machine — matches a job against your resume, flags what an applicant tracking system will miss, drafts a cover letter and STAR selection criteria from your own achievements, and works a queue of applications. No account, and nothing you paste is uploaded.
// education
Education
2018 — 2021
Bachelor's Degree, Information Technology
Victoria University
2018
Diploma of Education, Information Technology
Victoria University
2016 — 2018
National Education Board, Science
Kathmandu Bernhardt College
2004 — 2016
School Leaving Certificate
Rarahil Memorial School
// contract & freelance work
Also available for
Alongside full-time roles, I take on contract IT work for small businesses and not-for-profits — real experience from Legal Aid NT, Setup4, and Telstra, applied outside a 9-to-5. No fixed rate card; every job's scope is different, so let's talk about yours first. See what's included and how quotes work →
Network & infrastructure
Network setup & administration
Firewall and network security configuration, Wi-Fi infrastructure, Cisco Meraki deployment, ongoing traffic monitoring and troubleshooting.
Identity & cloud
Microsoft 365 / Intune device management
Active Directory and Entra ID setup, Intune MDM enrollment and policy, user onboarding/offboarding, licensing and permissions cleanup.
Backup & security
Backup, disaster recovery & endpoint security
Veeam backup configuration, Microsoft Defender / endpoint security deployment, and general IT asset lifecycle management.
// contact
Let's talk
Open to IT support, network administration, and systems administration roles — full-time or contract. Email directly, connect on LinkedIn, or send a message below.