TB.

Darwin City, Northern Territory, Australia

Tapaswi Baskota

IT Support Engineer — Network, Systems & Endpoint Security

IT support engineer with experience across schools, law firms, not-for-profits, and medium-sized businesses. Focused on network administration, Active Directory and Intune device management, Microsoft Defender endpoint security, and Windows server administration — currently building toward a security-focused role (SOC / security analyst) alongside day-to-day support work. Bilingual: English, Nepali.

CCNA AZ-900 — Azure Fundamentals Security+ SY0-701 — in progress
Email me LinkedIn ↗

// experience

Where I've worked

  1. Legal Aid NT

    Oct 2023 — Present · 2 yrs 11 mos · Darwin City, NT

    Senior Information Technology Support Engineer

    Jul 2025 — Present

    Information Technology Support Engineer

    Oct 2023 — Jun 2025

    • Administer and maintain networks, servers, switches, and network hardware for optimal configuration and performance.
    • Implement firewall and network security protocols to safeguard data and infrastructure; monitor traffic for threats.
    • Manage disaster recovery and data backup operations using Veeam, ensuring secure, timely replication.
    • Run user onboarding/offboarding — device setup, licensing, permissions — and manage access via Active Directory.
    • Provide in-house application support, ticket-based troubleshooting, and escalation-protocol resolution.
    • Deploy and upgrade security software; replace and upgrade faulty network components.
    • Maintain IT asset registers and manage procurement, deployment, and lifecycle of equipment.
    • Travel to regional offices for onsite IT support.

  2. Setup4

    Oct 2022 — Jul 2023 · 10 mos · Endeavour Hills, VIC

    Information Technology Support Engineer

    • First point of contact for client technical issues via phone, email, and in-person support.
    • Managed the full support-ticket lifecycle in ConnectWise Manage against SLAs.
    • Delivered remote troubleshooting via ConnectWise RMM and ScreenConnect for managed and unmanaged clients.
    • Supported Microsoft Azure, Intune (MDM), and M365 Tenancy Admin Centre for client cloud operations.
    • Configured and maintained Cisco Meraki access points; monitored Veeam backup solutions.
    • Deployed Trend Micro Worry-Free Antivirus for real-time endpoint threat detection.
    • Troubleshot Windows 10/11, TCP/IP, DNS, DHCP, and hardware failures across client environments.
    • Executed change management with documentation in IT Boost; coordinated with vendors on domain/hosting renewals.

  3. Telstra

    Feb 2022 — Nov 2022 · 10 mos · Melbourne, VIC

    Technical Support Officer

    • Supported NBN technologies — FTTP, HFC, FTTC, FTTN/B, and Fixed Wireless — for residential and business customers.
    • Diagnosed modem and connectivity issues using NATAMA, CAPTURE, Seibal, and Salesforce; raised faults with NBN as needed.
    • Provided support for Telstra VoIP and logged PSTN faults.
    • Collaborated across MS Teams, Outlook, Salesforce, and SharePoint with SMEs to resolve escalations.

// skills

Tools & technologies

Identity & Cloud

Microsoft Entra ID Active Directory Microsoft Intune Microsoft 365 Admin Azure

Network & Infrastructure

Cisco Meraki Firewalls TCP/IP · DNS · DHCP Wi-Fi Infrastructure Windows Server

Backup & Security

Veeam Backup Trend Micro Endpoint Security Axon

Support & Tooling

Microsoft Exchange ConnectWise Manage ConnectWise RMM ScreenConnect IT Boost Salesforce

Certifications

MS

Microsoft Certified: Azure Fundamentals

AZ-900

CI

Cisco Certified Network Associate

CCNA

S+

CompTIA Security+

SY0-701 — in progress

// projects

Beyond the day job

Independent technical projects built to go deeper than day-to-day support work.

SaaS · React · AI

DocForge

An AI-assisted documentation tool for MSPs and sysadmins — generates runbooks, network documentation, incident reports, and SOPs from structured input instead of starting from a blank page.

Machine Learning · CNN · Python

Speech Emotion Recognition

An 8-class emotion classifier for speech audio — a CNN over Mel-spectrogram features, trained on RAVDESS, TESS, and CREMA-D, with pitch-shift/time-stretch augmentation to reduce overfitting.

// education

Education

2018 — 2021

Bachelor's Degree, Information Technology

Victoria University

2018

Diploma of Education, Information Technology

Victoria University

2016 — 2018

National Education Board, Science

Kathmandu Bernhardt College

2004 — 2016

School Leaving Certificate

Rarahil Memorial School

// contact

Let's talk

Open to IT support, network administration, and systems administration roles. Reach out directly — no forms, no middlemen.

tapaswibaskota@outlook.com LinkedIn ↗